Owned and operated by The Cathedral Church of St. James

St. James Cathedral was established in 1797 and continues to play a significant role in the life of the City.  The Cathedral is both  the vibrant spiritual center of the Anglican Diocese of Toronto and an iconic symbol of Canadian heritage. St James’s Cemetery, located at 635 Parliament Street opened in July of 1844. The chapel of St. James-the-less is a nationally designated  istoric site and was completed just prior to Confederation.

Position: Cemetery Administrator

The Cemetery Administrator is one of the first points of contact at the Cemetery and is responsible for welcoming funeral home clients and members of the public. Versed in many facets of Cemetery Administration, the Cemetery Administrator will meet with families to discuss their interment needs, complete contractual arrangements for interment rights, cremation services and  products, memorials and related cemetery services. The Cemetery Administrator will ensure general office administration services are provided and direct all enquiries and visitors to the appropriate staff or location requested.

The successful candidate must be well-organized, solutions-oriented, efficient, and resourceful. A positive can-do attitude is a must-have as is the ability to work independently.

This is a 100% onsite, permanent full-time position with regular work hours from Monday to Friday between 8:30 am to 4:30 pm and every second Saturday from 9 am to 12 noon.

Reporting to the General Manager, the Cemetery Administrator will have the following responsibilities and possess the following qualifications:

• Organize all physical and digital documents and maintain all property files, lot cards, interment cards, interment rights contracts, burial permits etc. with attention to detail and accuracy.

• Organize daily schedule; coordinate and schedule meetings, manage incoming mail, emails, and other correspondence and oversee efficient operation of the office administration.

• Manage all permits including but not limited to Burial, Interments, Monuments, Rights, completion of contracts.

• Responds to all inquiries in a timely, respectful, sensitive and professional manner.

• Other duties as may be required of the position. 

REQUIRED QUALIFICATIONS: 

• Post-Secondary degree or diploma

• A minimum of 3 to 5 years of experience supporting general office management.

• Experience working in cemetery administration/bereavement industry is an asset.

• Experience working with a cemetery database and CRM products is an asset.

• Impeccable attention to detail

• Strong communication skills, both orally and in writing

• The utmost discretion, tact, and professionalism

• Excellent judgment to identify important, time-sensitive matters and establish priorities

• A team-oriented professional who is results-driven, autonomous, and resourceful

• Strong interpersonal skills and ability to maintain a pleasant disposition under pressure

• Skilled at building effective working relationships with all levels of the organization

• Strong calendar management skills and attention to detail.

• Strong proficiency in MS Office (Outlook, Word, Excel, and PowerPoint)

• Able to deal with both emotional and conflict situations. 

WORKING CONDITIONS: 

• The facilities comprise worship space (Chapel), a residential area, crematorium, office space and walking the extensive cemetery grounds.

• May be exposed to dust and noise.

• Manual dexterity required to use desktop computer and peripherals.

• Lifting or moving up to 20 lbs. may be required.

• Willing to submit to a police background check and comply with the policies of St. James Cathedral and the Anglican Diocese of Toronto. 

PLEASE SUBMIT RESUME WITH COVER LETTER TO:

George Vrozos General Manager
St. James’ Cemetery & Crematorium
635 Parliament Street
Toronto, ON M4X 1R1

gvrozos@stjamescathedral.ca (Please put “Cemetery Administrator” in the subject line.)

• No telephone inquiries, please. We thank all applicants, however, only candidates selected for an interview will be contacted.

Ownership is progressive and very hands on and encourages sharing of all the responsibilities.  We have a strong team environment comprised of eight licensed directors, full time FDA, administrative personnel, on staff celebrant and stable of part time assistants serving in excess of 800 families per year.

Salary commensurate with experience – ideally 2 plus year’s minimum experience, more welcome.  There is a current two-week schedule with hourly pay for each hour worked.  There is the potential opportunity for accommodations within one of our locations as well as other employment benefits such as health, dental, RRSP matching and clothing allowance. 

Living and working on the shores of Georgian Bay provide endless opportunities for recreation. Collingwood, Stayner, Wasaga Beach, Midland and Orillia are robust communities with cultural centers, excellent restaurants and numerous year round activities and events.  Come and join us and see why we would not live anywhere else.

Please contact Shawn Davidson at thedavidsonspso@gmail.com  or 705-443-9191 (private and confidential)

• Present a professional image by demonstrating strong ethics, sensitivity to diversity and provide compassionate care.
• Set appointments, respond to family inquiries and requests for information and make arrangements with families to guide and assist with selection of bereavement products and services.
• Maintain a presence at the site of an interment or entombment requiring special consideration.
• Follow-up on a post-need basis with next-of-kin or other family members to provide cemetery and funeral information package and additional product options as well as generate leads.
• Host educational seminars, attend open houses, programs and provide promotional materials within our community and the Kawarthas.
• Complete all purchase agreements and required documentation in a professional and timely manner. Ensure all administrative functions and material are current and correct, including sales materials and price lists.
• Support the Funeral Homes & Cemeteries by assisting and being present for on-site events (Decoration Day, Remembrance Day, Candle Light etc.)
• Participate in the strategic planning of the cemetery’s development of new property and products and customer engagement.

• Post-secondary education an asset or a related field or equivalent combination of education and experience.
• Minimum 1 year (1) year experience involving customer service, sales and/or marketing. Cemetery or funeral service industry is an asset.
• Required to complete the Ontario Cemetery Sales Representative Course through OACFP
• Required to complete the Funeral Pre-Planners course online through Humber College and pass exam.
• Excellent customer service & communication skills, both written and verbal
• Strong organization skills and attention to detail in a quickly changing work environment
• Strong knowledge of MS Office, and standard office processes and equipment.
• Valid Class G Ontario’s driver’s license and clean driving record.

We are looking for a Financial Compliance Officer to provide expert accounting and financial advice in support of compliance issues through the financial analysis of accounting methods and procedures. This role will report directly to the Manager, Financial Compliance. Candidates will bring experience as a financial analyst, trust accountant, and/or auditor. This position is well-suited for a recent graduate from an accounting or finance program. 

If this sounds like a fit, we want to hear from you!

Responsibilities 

• Proactively conducts comprehensive review of annually submitted licenses licensure reports, financial statement, and audit/review engagement reports to ensure the appropriateness of reporting methods and practices.  Confirm trust account investments are in compliance with the legislation regarding care and maintenance, prepaid trust money, trust accounts and trust funds.   
• Performs risk assessments and conducts the inspection and investigation on identified red flags of violations of regulations and/or complaints.  Exercises professional judgement and determines whether a licensee has contravened or failed to comply with regulations and reports on the conduct and activities of licensee. 
• Prepares financial review, arrange exhibits (e.g. accounting records, correspondence, agreements, inspection/investigation reports of finding) and provides recommendations for the applications of license conditions, discipline, including revocation of licenses, and/or prosecution. 
• Assists senior management in the review and assessment of complaints and non-compliance issues. 
• Assists with follow up to ensure corrective action has been taken in compliance and discipline matters as determined by the Registrar, in conjunction with senior managers and prepares complaints and discipline matters.   
• Makes recommendations to senior management and the Registrar on appropriate action to be taken in cases of non-compliance, suspected fraudulent activity requiring further investigation and follows up on financial audits.   

• Assists Legal Counsel in the preparation and material for legal proceedings and giving expert evidence when required.   
• Provides input, analysis, interpretation and other expertise to support inspections and investigations conducted by inspectors and in support of licensing operations. 
• Examines financial reports submitted by licensees to ensure completeness, certification and compliance to statutory requirements. 
• Interacts with trustees of licensee establishment funds and provides information, advice and assistance to the Registrar, Solicitors, Accountants and Cemetery/funeral establishment operators on legislated requirements under mandated regulations. 
• Provides advice and recommendations regarding conditions to place on a license based on analysis of trust accounts and funds. 
• Reviews trust fund transfer requests for appropriateness and completion as required by regulation and the Registrar. 
• Responds to inquiries and provides education and support to stakeholders regarding trust accounts, funds and related matters including the interpretation and application of relevant regulations 

What will you bring? 

• Post-secondary education in accounting or finance 
• Excellent understanding of current financial investment methods 
• Excellent written and oral communication skills 
• Ability to be detail oriented and work in a fast-paced environment. 
• Strong technical/database proficiency, with a focus on extracting data and data integrity 
• Advanced proficiency using MS Excel 
• Experience managing trust accounts is an asset 

• Experience as a financial analyst, trust accountant and/or audit experience  
• Knowledge of CSAE 3530-3531 Canadian Standard on Assurance Engagements - Compliance Reporting 

About BAO

The Bereavement Authority of Ontario (BAO) is a government delegated authority administering provisions of the Funeral, Burial and Cremation Services Act, 2002 (FBCSA) on behalf of the Ministry of Public and Business Service Delivery (formerly the Ministry of Government and Consumer Services). Responsible for protection of the public interest, the BAO regulates and supports licensed: funeral establishment operators, directors and preplanners; cemetery, crematorium and alternative disposition operators; transfer service operators; and bereavement sector sales representatives across Ontario. The BAO is wholly funded by licensee fees (not tax dollars).

The BAO offers a casual work environment, flexible work hours, and a competitive compensation and benefits package. The BAO is an equal opportunity employer and committed to fostering an accessible and inclusive environment for employees and licensees. If you require any accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let our HR department know and we will work with you to meet your needs.

The BAO has a COVID-19 vaccination policy that requires all staff be fully vaccinated by a Health Canada approved COVID-19 vaccine or undergo regular testing. Individuals with valid medical or other human rights-based exemptions will be considered for appropriate accommodation within the policy.

Apply Now

We are looking for 2 Full-time Funeral Director Assistants to join our team at The Simple Alternative Toronto located in North York.

The successful candidate will be required to:

• Transfer human remains from the place of death, which includes hospitals, nursing homes and private residences within the GTA, and between various sites within the company
• Perform transportation services on behalf of the Office of the Chief Coroner, which includes the transportation of human remains for further investigation, or removal of human remains from public spaces for storage and identification
• Interact with bereaved families and individuals from a variety of ethnic and cultural backgrounds and maintain positive relations with families, suppliers and other service providers
• Confirm identification of human remains being transferred, ensuring relevant information from the Medical Certificate of Death is recorded
• Register deaths as required
• Assist the embalmer with body preparation as requested, including dressing and casketing
• Ensure correct disposal of waste and assist in the general maintenance of company facilities (interior and exterior)
• Set up, remove of and/or transfer of floral tributes to/from various locations
• Ensure company vehicles are presentable and properly maintained including washing, interior care, polishing, and vehicle maintenance
• Assist the Funeral Director in conducting funeral services in our chapels, a church, crematorium chapel, graveside or other locations if required
• Set up, and/or clean the facilities including arranging furniture and assisting with changeovers, and restore the facilities to their original condition if required
• Clean the facilities after services Drive company vehicles, with or without passengers, as required
• Performs other sundry duties as assigned

Hours/Days of Work: 

Combination of day, afternoon, and weekends (37.5 hours per week) 

Qualifications:

• Valid Ontario “G” driver’s licence and clean driver’s abstract
• Must consent to and pass a Criminal Background check, and a Criminal Record and Judicial Matter check
• At least two years experience in a high volume funeral home
• Sensitivity to persons in bereavement and understanding a variety of cultural and religious expectations
• Knowledge of hospitals, nursing homes, cemeteries, and crematoria within the GTA will be considered an asset
• Professional demeanour and appearance

Diversity Statement:  

At Mount Pleasant Group, we believe our strength is in the passion of our people, and value the unique skills and experiences each individual brings to the team. We embrace diversity and are committed to creating an environment where all individuals are respected, supported and can be their authentic selves.  We are dedicated to building an inclusive workforce that enables us to better understand and connect with the diverse communities we seek to serve. To that end, MPG welcomes applications from everyone, including from those who identify as Black or racialized, Indigenous Peoples, women, people of diverse sexual and gender identities, and people living with a disability. 

Accessibility Statement:

The Mount Pleasant Group is committed to providing equitable opportunities to all applicants, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), and strives to ensure a barrier-free selection process.  If you require accommodation during the recruitment and selection process, please let us know and we will work with you to meet your needs.

We are looking for a dedicated professional with 5+ years experience in the funeral, transfer, cemetery, crematorium service sectors and/or experience as an inspector in a regulatory environment.  Our Inspector reports to the Manager, Inspections, Compliance, and Enforcement (ICE), and is responsible for performing both onsite and remote inspections, following up on identified deficiencies and corrective actions, providing guidance and support to bereavement professionals, supporting legal in determining appropriate discipline when necessary and staying organized and efficient in an independent working environment. Travel is required, including occasional weekends, evenings and overnight. This position requires the ability to work comfortably in the death care environment, requiring presence at funeral establishments, embalming rooms, crematoriums and cemeteries.

If this sounds like a fit, we want to hear from you!

Responsibilities:

Inspections

• Conducts the inspection of licensed operators and new applicants from the funeral, transfer service, cemetery and crematorium sectors to determine compliance with legislative requirements.
• Inspects facilities and reviews applications/renewals and supporting documentation submitted by licensees to ensure compliance with statutory requirements.
• Conducts the analysis of documents and materials; attending at funeral, transfer service, cemetery and crematorium operator’s sites for visual inspections and evaluates compliance with the Act.
• Prepares inspection reports on the conduct and activities of licensees; prepares reports of findings and recommendations for further action if required.

Complaints and Discipline Matters

• Aids Compliance Officers and Manager - ICE, in the review and assessment of complaints.
• Assists with follow-up to ensure corrective action has been taken in compliance and discipline matters as determined by the Registrar, in conjunction with the Manager - ICE.
• Makes recommendations to the Manager - ICE and the Registrar on appropriate action to be taken in cases of non-compliance and any suspected illegal activity requiring further investigation and follow-up.
• Assists General Counsel in the preparation and material for legal proceedings and giving evidence when required.
• Provides articulate and effective testimony in a courtroom setting related to legal proceedings.

Advice and Expertise

• Experience and knowledge of cemetery and crematorium operations preferred.
• Provides input, analysis, interpretation, and other expertise to support licensing operations.
• Provides advice and recommendations regarding conditions to place on a license based on analysis of documents.
• Responds to inquiries from stakeholders regarding the interpretation and application of relevant sections of the Act

What will you bring to The BAO?

• 5+ years working in the bereavement sector and/or, have similar inspection work experience in a regulatory setting
• Must have a valid G driver’s license, access to a reliable car and a clear driving record.
• A calm personal confidence and ability to tactfully diffuse potentially hostile situations.
• Deep understanding of the Funeral, Burial and Cremation Services Act, 2002 and/or experience and work with similar consumer protection legislation.
• Skilled in the interpretation, application and administration of legislation and knowledge of inspection protocols and methods to provide advice and expertise and to conduct inspections of non-compliance within a regulatory compliance/enforcement environment.
• Strong written and verbal communication skills, with an aptitude to influence through education and informed recommendations.
• Proficient computer skills: Microsoft 365 including Word, Excel, Outlook, PowerPoint, ShareFile, Teams, and various databases/CRM
• Excellent people skills, with an ability to partner with a dynamic leadership team and motivate in a team-oriented, collaborative environment
• Possess personal qualities of integrity, credibility, and commitment to corporate mission
• Demonstrated resourcefulness in setting priorities and guiding investment in people and systems

About The BAO

The Bereavement Authority of Ontario (BAO) is a government delegated authority administering provisions of the Funeral, Burial and Cremation Services Act, 2002 (FBCSA) on behalf of the Ministry of Government and Consumer Services. Responsible for protection of the public interest, the BAO regulates and supports licensed: funeral establishment operators, directors and preplanners; cemetery, crematorium and alternative disposition operators; transfer service operators; and bereavement sector sales representatives across Ontario. The BAO is wholly funded by licensee fees (not tax dollars).

The BAO offers a casual work environment, flexible work hours, and a competitive compensation and benefits package. The BAO is an equal opportunity employer and committed to fostering an accessible and inclusive environment for employees and licensees. If you require any accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let our HR department know and we will work with you to meet your needs.

The BAO has a COVID-19 vaccination policy that requires all staff be fully vaccinated by a Health Canada approved COVID-19 vaccine or undergo regular testing. Individuals with valid medical or other human rights-based exemptions will be considered for appropriate accommodation within the policy.

Apply Now