Inspector - The BAO

What are we looking for?

We are looking for a dedicated professional with 5+ years experience in the funeral, transfer, cemetery, crematorium service sectors and/or experience as an inspector in a regulatory environment.  Our Inspector reports to the Manager, Inspections, Compliance, and Enforcement (ICE), and is responsible for performing both onsite and remote inspections, following up on identified deficiencies and corrective actions, providing guidance and support to bereavement professionals, supporting legal in determining appropriate discipline when necessary and staying organized and efficient in an independent working environment. Travel is required, including occasional weekends, evenings and overnight. This position requires the ability to work comfortably in the death care environment, requiring presence at funeral establishments, embalming rooms, crematoriums and cemeteries.

If this sounds like a fit, we want to hear from you!

Responsibilities:

Inspections

• Conducts the inspection of licensed operators and new applicants from the funeral, transfer service, cemetery and crematorium sectors to determine compliance with legislative requirements.
• Inspects facilities and reviews applications/renewals and supporting documentation submitted by licensees to ensure compliance with statutory requirements.
• Conducts the analysis of documents and materials; attending at funeral, transfer service, cemetery and crematorium operator’s sites for visual inspections and evaluates compliance with the Act.
• Prepares inspection reports on the conduct and activities of licensees; prepares reports of findings and recommendations for further action if required.

Complaints and Discipline Matters

• Aids Compliance Officers and Manager - ICE, in the review and assessment of complaints.
• Assists with follow-up to ensure corrective action has been taken in compliance and discipline matters as determined by the Registrar, in conjunction with the Manager - ICE.
• Makes recommendations to the Manager - ICE and the Registrar on appropriate action to be taken in cases of non-compliance and any suspected illegal activity requiring further investigation and follow-up.
• Assists General Counsel in the preparation and material for legal proceedings and giving evidence when required.
• Provides articulate and effective testimony in a courtroom setting related to legal proceedings.

Advice and Expertise

• Experience and knowledge of cemetery and crematorium operations preferred.
• Provides input, analysis, interpretation, and other expertise to support licensing operations.
• Provides advice and recommendations regarding conditions to place on a license based on analysis of documents.
• Responds to inquiries from stakeholders regarding the interpretation and application of relevant sections of the Act

What will you bring to The BAO?

• 5+ years working in the bereavement sector and/or, have similar inspection work experience in a regulatory setting
• Must have a valid G driver’s license, access to a reliable car and a clear driving record.
• A calm personal confidence and ability to tactfully diffuse potentially hostile situations.
• Deep understanding of the Funeral, Burial and Cremation Services Act, 2002 and/or experience and work with similar consumer protection legislation.
• Skilled in the interpretation, application and administration of legislation and knowledge of inspection protocols and methods to provide advice and expertise and to conduct inspections of non-compliance within a regulatory compliance/enforcement environment.
• Strong written and verbal communication skills, with an aptitude to influence through education and informed recommendations.
• Proficient computer skills: Microsoft 365 including Word, Excel, Outlook, PowerPoint, ShareFile, Teams, and various databases/CRM
• Excellent people skills, with an ability to partner with a dynamic leadership team and motivate in a team-oriented, collaborative environment
• Possess personal qualities of integrity, credibility, and commitment to corporate mission
• Demonstrated resourcefulness in setting priorities and guiding investment in people and systems

About The BAO

The Bereavement Authority of Ontario (BAO) is a government delegated authority administering provisions of the Funeral, Burial and Cremation Services Act, 2002 (FBCSA) on behalf of the Ministry of Government and Consumer Services. Responsible for protection of the public interest, the BAO regulates and supports licensed: funeral establishment operators, directors and preplanners; cemetery, crematorium and alternative disposition operators; transfer service operators; and bereavement sector sales representatives across Ontario. The BAO is wholly funded by licensee fees (not tax dollars).

The BAO offers a casual work environment, flexible work hours, and a competitive compensation and benefits package. The BAO is an equal opportunity employer and committed to fostering an accessible and inclusive environment for employees and licensees. If you require any accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let our HR department know and we will work with you to meet your needs.

The BAO has a COVID-19 vaccination policy that requires all staff be fully vaccinated by a Health Canada approved COVID-19 vaccine or undergo regular testing. Individuals with valid medical or other human rights-based exemptions will be considered for appropriate accommodation within the policy.

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