Family Services Counsellor - Highland Park Funeral Centre & Cemetery

As the Family Services Counsellor, you will be responsible for developing opportunities and establishing lasting relationships within our communities. The successful incumbent will promote and arrange at-need and pre-need arrangements with cemetery and/or funeral related products and services. The Family Services Counsellor will assist with completing aftercare, attending company sponsored events and maintaining up-to-date and accurate records. This position will require a unique blend of customer service experience, sales acumen, and technical proficiency.

Located at Highland Park Funeral Centre & Cemetery

Responsibilities:

Present a professional image by demonstrating strong ethics, sensitivity to diversity and provide compassionate care.
Set appointments, respond to family inquiries and requests for information and make arrangements with families to guide and assist with selection of bereavement products and services.
Maintain a presence at the site of an interment or entombment requiring special consideration.
Follow-up on a post-need basis with next-of-kin or other family members to provide cemetery and funeral information package and additional product options as well as generate leads.
Host educational seminars, attend open houses, programs and provide promotional materials within our community and the Kawarthas.
Complete all purchase agreements and required documentation in a professional and timely manner. Ensure all administrative functions and material are current and correct, including sales materials and price lists.
Support the Funeral Homes & Cemeteries by assisting and being present for on-site events (Decoration Day, Remembrance Day, Candle Light etc.)
Participate in the strategic planning of the cemetery’s development of new property and products and customer engagement.

Knowledge and Experience Required:

Post-secondary education an asset or a related field or equivalent combination of education and experience.
Minimum 1 year (1) year experience involving customer service, sales and/or marketing. Cemetery or funeral service industry is an asset.
Required to complete the Ontario Cemetery Sales Representative Course through OACFP
Required to complete the Funeral Pre-Planners course online through Humber College and pass exam.
Excellent customer service & communication skills, both written and verbal
Strong organization skills and attention to detail in a quickly changing work environment
Strong knowledge of MS Office, and standard office processes and equipment.
Valid Class G Ontario’s driver’s license and clean driving record.

Little Lake Cemetery Company offers a competitive compensation package including 6% RRSP Company Match, Extended Health & Dental benefits and education reimbursement.

Located in the Heart of Peterborough, the Little Lake Cemetery Company has been a not-for-profit and non-denominational cemetery since 1850. Little Lake Cemetery Company provides full burial services to the community of Peterborough and the
Kawartha’s since 1850.

Little Lake Cemetery Company is committed to meet the accessibility needs of persons with disabilities as part of our hiring process. We welcome and thank all applicants; however only those selected for interview will be contacted.

Apply Today: hr@littlelakecemetery.com